Canada Post has many problems with its employees. One of the greatest tensions is not with the President, nor with its directors, or even with its supervisors. It has to do with a piece of software.
Specifically, a piece of software that calculates the routes for every delivery agent across Canada Post’s national delivery system. Historically, this is called the Letter Carrier Route Measurement System. Since approximately 2010, it has been ported to a third-party piece of software.
The route system is seriously flawed and has cost the corporation almost a billion dollars in lost productivity and revenue. The calculations have caused serious erosion of trust between employees and management, unjust firings and dismissals, and the creation of routes with some that exceed over 20 km a day in walking. As covered in a Canadian Broadcasting Corporation report, the length of such routes is causing fatigue and injuries.
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